Update From The Revenue Service:…
The Management of the Anambra State Internal Revenue Service AiRS on Thursday May 13, 2024 had a crucial meeting with all the payments getaway partners and providers which includes, selected Banks, AiRS Solution Platform, Oasis Management Company and Inter-switch at the Board Room, Revenue House Awka.
The meeting was conveyed by the Senior Special Assistant to Gov Chukwuma Charles Soludo CFR on IGR Technical, Mrs Oyeka Amara Kate FCA FCTI and was centred on some of the issues/hitches arising from the payment process either from the Banks, the switches and the taxpayer. Some of the critical issues discussed were; Issues around Successful payment not dropping from Pay-Direct, Unsuccessful Payments still Debited without Reversal, Banks limiting transactions on Anambra POS, No Successful transactions on Remita since last month, amongst others.
Addressing the participants, Mrs Oyeka stated that the main aim of having important engagements like this was to critically resolve issues that concerns some payment hitches and work out permanent ways to resolve them adding that the State Revenue Service is tirelessly working hard to increase the internally generated revenue from what it used to be to a higher and appreciable figure. She further stressed that it is unofficial for any AiRS staff to collect cash in order to make payments on behalf of the taxpayer. According to her, should any issue arise, the management of the AiRS should not be liable to any inconveniences it might caused the taxpayer.
Various valuable input were made from the participants. Mr. Samuel Nga representing Inter-switch suggested the need for taxpayers to make use of Bank self services channels to lodge their complaints and also the need to copy the office of the State Accountant General in order to carry them along for easy resolution of failed/debited transactions not paid bearing in mind that the Accountant General has the final authorization for payment reversal and also to meet up with the CBN 72 hours rule for turn around time for reversal.
The represented banks on their side suggested the need to make available every failed/debited transactions receipts in order to aid them in their bid to resolve those issues faster, adding that banks may not be liable for any inconveniences after 72 hours.
Mr Victor Okere (General Manager, Oasis Management Company) also corroborated the need for prompting from the AiRS office and the banks to copy the AG’s office going forward in the case of payment reversal for faster resolution.
At the end, the banks promised to do a proper check on their back end and come up with possible means to resolve every payment issues.
Other notable members present at the meeting were; Mr Sylvester Abuchi Uzoh (Head, Autonomous Dept, AiRS), Mr Udeh Chukwuma Edwin (Head, ICT AiRS). Representatives from Zenith Bank Plc, United Bank for Africa (UBA), Fidelity Bank Plc, First Bank, Inter-switch and Remitta Payment Services were ably present at the meeting.
TaxMattersAnambra
Emeh Pascal O
For: Taxpayer Education and Enlightenment Team (TEET) AiRS.
